queen.ph Privacy Policy

queen.ph takes the privacy and security of your personal data seriously. This Policy applies to all personal data collected by queen.ph in connection with your use of the Platform, including but not limited to: account registration, identity verification, deposits and withdrawals, game activity, customer support interactions, and promotional participation.

This Policy does not apply to the practices of third-party services or platforms that may be linked to or integrated with queen.ph (such as payment processors or identity verification providers), which maintain their own separate privacy policies. You are encouraged to review the privacy documentation of any third-party service you use in connection with your queen.ph account.

queen.ph is committed to processing your personal data in a lawful, fair, and transparent manner consistent with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

For the purposes of the Data Privacy Act of 2012, queen.ph is the personal information controller in respect of personal data collected from Filipino players using the Platform at queenph.bio.

As personal information controller, queen.ph determines the purposes and means of processing your personal data, bears full accountability for the data processing activities described in this Policy, and has designated a Data Protection Officer (DPO) responsible for ensuring compliance with applicable data protection requirements.

queen.ph collects the following categories of personal data in connection with Platform use:

3.1 Registration and Identity Data

• Full legal name as it appears on a valid Philippine government-issued identification document
• Date of birth (collected to verify the 21+ age requirement)
• Email address (primary account identifier and communication channel)
• Philippine mobile telephone number
• Username chosen at registration
• Encrypted account password (never stored in plaintext)

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of valid government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS card)
• Proof of billing address documentation where requested
• Selfie or liveness verification images where required by the verification process
• Source-of-funds documentation where required under Anti-Money Laundering obligations

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and reference numbers
• Payment method identifiers (e.g., masked GCash mobile number, masked bank account details) — full payment credentials are never stored by queen.ph and are handled exclusively by the relevant payment provider
• Wallet balance history and transaction ledger

3.4 Gaming Activity Data

• Game session records including game type, wager amounts, outcomes, and timestamps
• Bonus usage, wagering requirement progress, and promotional participation records
• Responsible gaming limit settings and self-exclusion status

3.5 Technical and Device Data

• IP address at time of login and during sessions
• Device type, operating system, and browser information
• Session duration and navigation data within the Platform
• Cookie identifiers (see Section 7 for full cookies information)

3.6 Communications Data

• Records of live chat interactions with the queen.ph support team
• Email correspondence relating to account matters, disputes, or verification
• Feedback, survey responses, and complaint records where provided voluntarily

queen.ph collects personal data through the following means:

• Directly from you: Information you voluntarily provide at account registration, during KYC verification, when you make a deposit or withdrawal, when you contact support, or when you participate in a promotion.
• Automatically through Platform use: Technical and gaming activity data collected automatically through server logs, session tracking, and Platform analytics as you use the Platform.
• From payment providers: Transaction confirmation and status data received from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your deposits and withdrawals.
• From identity verification providers: Verification outcome data received from third-party KYC service providers where used to assist in the identity and age verification process.
• Through cookies and similar technologies: Data collected via cookies placed on your device when you visit or use the Platform (see Section 7).

queen.ph processes your personal data only for specific, legitimate purposes. The purposes for which your data is processed, together with the applicable legal basis under the Data Privacy Act of 2012, are set out below:

5.1 Account Creation and Management

Purpose: To create, maintain, and administer your queen.ph account, verify your identity, and provide access to Platform services.
Legal Basis: Performance of a contract to which you are a party (the queen.ph Terms & Conditions).

5.2 Age Verification and Regulatory Compliance

Purpose: To verify that you meet the 21+ age requirement, to comply with PAGCOR regulations, Philippine AML laws, and other applicable regulatory obligations.
Legal Basis: Compliance with a legal obligation.

5.3 Payment Processing

Purpose: To process your deposits and withdrawal requests, maintain accurate transaction records, and investigate and resolve payment disputes.
Legal Basis: Performance of a contract; compliance with legal obligations (AML record-keeping requirements).

5.4 Responsible Gaming

Purpose: To apply and monitor responsible gaming limits, process self-exclusion requests, and identify patterns of gaming behavior that may indicate a player protection concern.
Legal Basis: Compliance with legal obligations; legitimate interests of queen.ph in operating a responsible gaming platform.

5.5 Platform Security and Fraud Prevention

Purpose: To detect, investigate, and prevent fraud, account compromise, money laundering, bonus abuse, and other prohibited conduct.
Legal Basis: Legitimate interests of queen.ph; compliance with legal obligations.

5.6 Customer Support

Purpose: To investigate and respond to support queries, account disputes, and formal complaints.
Legal Basis: Performance of a contract; legitimate interests.

5.7 Marketing Communications

Purpose: To send promotional offers, bonus notifications, and Platform updates by email or SMS.
Legal Basis: Your separate, specific consent. You may withdraw consent to marketing communications at any time by following the unsubscribe link in any email or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal.

queen.ph does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is disclosed only in the following circumstances and only to the extent necessary for the stated purpose:

6.1 Service Providers and Data Processors

queen.ph engages carefully selected third-party service providers who process personal data on its behalf and under its instructions, including: payment processing providers (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC service providers, cloud infrastructure and server hosting providers, and fraud detection and security service providers. All such providers are contractually bound by data protection obligations no less protective than those in this Policy.

6.2 Regulatory and Law Enforcement Disclosure

queen.ph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other regulatory bodies when required to do so by applicable Philippine law, regulation, court order, or valid regulatory directive. queen.ph will, where legally permitted, notify affected users prior to such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business restructuring involving queen.ph, personal data held by the Platform may be transferred to the successor entity. Such transfer will be subject to a privacy notice and, where required by law, your prior consent.

queen.ph uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow the Platform to recognize your browser and remember certain information about your session.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security cookies, and load-balancing cookies. These cannot be disabled without preventing core Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, responsible gaming limit displays, and login persistence where you have selected "keep me signed in".
• Analytics Cookies: Used to collect aggregated, anonymized information about how players use the Platform — pages visited, session duration, error occurrences — to help improve Platform performance.
• Security Cookies: Used to detect and prevent fraudulent logins, bot activity, and account compromise attempts.

7.2 Cookie Management

You can configure your browser to refuse, delete, or alert you to cookies. However, disabling strictly necessary cookies will impair or prevent Platform functionality including the ability to log in and make transactions. Instructions for managing cookies are available in your browser's help documentation.

queen.ph retains personal data for as long as is necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and AML retention obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification, unless a longer retention period is required by a specific legal obligation or court order.

queen.ph implements technical and organizational security measures appropriate to the risk presented by the processing of your personal data. Current measures include, without limitation:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and queen.ph's servers, including the login page, account dashboard, and transaction pages.
• Encryption at rest for sensitive personal data categories including identity documents and financial information stored on queen.ph's infrastructure.
• Password hashing using industry-standard cryptographic hash functions — your plaintext password is never stored and cannot be retrieved even by queen.ph technical staff.
• Access controls that limit employee access to personal data on a strict need-to-know basis, with all access logged and auditable.
• Two-factor authentication (2FA) available to players as an additional account security layer.
• Intrusion detection and prevention systems monitoring for unauthorized access attempts, anomalous activity patterns, and data exfiltration indicators.
• Regular security assessments including penetration testing conducted by independent security professionals.

As a data subject under the Data Privacy Act of 2012, you are entitled to exercise the following rights with respect to your personal data held by queen.ph. All rights requests should be submitted to the DPO contact described in Section 2. queen.ph will respond to all valid rights requests within thirty (30) calendar days of receipt.

The exercise of certain rights may be subject to limitations where queen.ph has an overriding legal obligation to retain or continue processing the relevant data (for example, AML record-keeping requirements). Where a limitation applies, queen.ph will inform you of the reason in writing.

queen.ph does not knowingly collect, process, or retain the personal data of any individual under the age of twenty-one (21). The Platform is strictly a real-money gaming service accessible only to adults who meet the 21+ age requirement mandated under Philippine gaming regulations.

Age verification is a mandatory step in the queen.ph account registration process. In the event that queen.ph determines — through KYC verification, regulatory notification, or other means — that an individual under the age of 21 has registered an account, queen.ph will immediately close the account, void any transactions associated with it, and permanently delete all personal data collected in connection with the account, to the extent permitted by applicable law.

queen.ph's primary data processing infrastructure is located within or is operated in a manner consistent with Philippine data protection standards. Where personal data is processed by third-party service providers whose infrastructure is located outside the Philippines — for example, cloud storage providers or internationally-operated KYC services — queen.ph ensures that such processing is subject to contractual safeguards that provide a level of data protection equivalent to that required under the Data Privacy Act of 2012.

queen.ph will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards, including data processing agreements incorporating standard contractual clauses or equivalent protections recognized by the National Privacy Commission.

queen.ph reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material amendments will be communicated to registered Account holders via email to the registered address and/or by prominent notice displayed on the Platform prior to the effective date of the change.

The effective date of the current version of this Policy is stated at the top of this document. Continued use of the Platform following the effective date of an amended Policy constitutes acceptance of the updated terms. If you do not accept the amended Policy, you should cease using the Platform and may close your Account in accordance with the process described in the queen.ph Terms & Conditions.

The current version of this Policy is always available at queenph.bio/privacy-policy. You are encouraged to review this page periodically to stay informed of any updates.

For all privacy-related inquiries, data rights requests, or concerns about how queen.ph handles your personal data, you may contact the Data Protection Officer through the following channels:

• Email (plain text, not a clickable link): [email protected] — Subject line: "Data Privacy Request — [nature of your request]"
• Live Chat: Available 24/7 via the in-Platform chat. State that your query is a data privacy matter so it can be routed to the appropriate team.

queen.ph will acknowledge receipt of all formal data rights requests within five (5) business days and will provide a substantive response within thirty (30) calendar days. Where a request is complex or involves a large volume of data, queen.ph may extend this period by a further thirty (30) days, in which case you will be notified of the extension and its reason.

14.1 National Privacy Commission

If you are not satisfied with queen.ph's response to a privacy concern or data rights request, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.